Setting a New Password

Do you want to reset a password or assign a new login?

Tip

First, make sure that your employees are using the correct URL of your maXzie instance if you encounter any issues.

The procedure varies depending on the authentication method you are using.

Login via maXzie’s inherent authentication solution

Tip

You can recognize this authentication method by the fact that you need to enter a unique username and password for the maXzie login.

If you want to assign a new login, select the option “Employee is allowed to log in” at the bottom of the employee master data and assign a unique name under “Login-Name”.

Note

Login names in maXzie must be unique, meaning you cannot assign the same login name twice.

You can then automatically generate the password and have it sent via email.

Tip

If no email arrives in the inbox, also check your spam folder.

If there are issues with email delivery, please contact support@news-innovativ.de.

Alternatively, you can display the temporary password directly on the interface. To do this, uncheck the “Send password by email” option. You can then transmit the temporary password through other means.

If there are still issues, you can define the temporary password yourself. To do this, uncheck the “Create password automatically” option and enter any temporary password in the appearing field, which you can then transmit yourself.

Note

After resetting/setting a new password, employees will be automatically prompted to set a new password upon their first login.

If none of this resolves the issues, please contact support@news-innovativ.de.

Login via Single Sign-On (SSO)

Tip

You can recognize this authentication method by the presence of a corresponding button on the login screen, allowing you to log in with a general password (e.g., your Microsoft Office 365 password (“Azure Entra ID”)).

To correctly assign a login in this case, ensure that the login name stored in maXzie matches the login name of the SSO system in the employee master data. If problems persist, please contact your system administrators who manage the SSO logins. If they cannot resolve the issues, please contact support@news-innovativ.de.

Login via Active Directory

If maXzie is installed on-premises (i.e., on your company’s servers), it is possible that the login is managed through your local Active Directory.

Tip

You can recognize this authentication method by the fact that you log in to maXzie with your workstation password.

To correctly assign a login in this case, ensure that the login name stored in maXzie matches the login name in your Active Directory in the employee master data. If problems persist, please contact your system administrators who manage your Active Directory. If they cannot resolve the issues, please contact support@news-innovativ.de.